返金ポリシー
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mahmudtokyo@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mahmudtokyo@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mahmudtokyo@gmail.com.
返金ポリシー（日本語）
masabi はお客様にご満足いただける製品をお届けすることを大切にしています。万一ご満足いただけない場合、商品到着後 30 日以内であれば返品を承ります。
返品の条件
- 商品が未使用・未開封・元のタグ付き・元のパッケージに入っていること
- 領収書または購入証明をご提示いただけること
- セール品・ギフトカード・衛生用品（漆ブラシは対象外）の一部商品は返品対象外となります
返品の手順
返品のご希望は mahmudtokyo@gmail.com までご連絡ください。返品先住所と手順をご案内します。
返品送料
お客様都合による返品の場合、返品送料はお客様のご負担となります。商品の不良・誤配送など当社の責による場合は、送料を当社が負担いたします。
返金
返品商品を確認後、5〜10 営業日以内にご注文時のお支払い方法へご返金いたします。お支払い元の処理状況により、口座への反映までさらに数日要する場合があります。
交換
不良品・破損品のみ交換を承ります。お早めに mahmudtokyo@gmail.com までご連絡ください。
お問い合わせ
返金・返品に関するご質問は、mahmudtokyo@gmail.com までお気軽にご連絡ください。